We want you to be completely satisfied with your KANATA Pro purchase. If for any reason you’re not happy with your order, you may return it within 30 days of the purchase date for a full refund or exchange.
Return Conditions
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Shipping costs for returns are the customer’s responsibility, unless the item is defective.
Return Process
- Contact our customer support team at [email protected] to initiate the return process.
- Ship the item back to our return address (provided by our customer support team).
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
Exceptions
- All sales items cannot be returned & refunded.
- Personalized or customized items cannot be returned.
We understand that returns can be inconvenient, and we strive to make the process as hassle-free as possible. Please contact our customer support team if you have any questions or require further assistance.